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We want to be known for having the “SWEETEST” Customer Service around!
On this page you’ll find all the info you need to be completely satisfied with your HONEYCUT® product.
- The quickest way to get an answer, is via email, as we are often buzzing around The Hive all hours, day or night!
- You can also reach us at : (949)478-1960 PACIFIC TIME 10:00 a.m. – 4:00 p.m.
- You can call anytime and leave a message. We will get back to you the next business day.
- Looking for colors that match or “what goes with that”? Have a question about fit or function? Need to coordinate costumes, uniforms or group dances? Call us at (949)478-1960 or email us, we’re here and love to help!
quality philosophy – We want you to be SWEET on us!
If something’s not working for you, let us know why. That’s how we’ll continue to make better product for you to dance in. Should you have a malfunction with any of our products, please send us an email or call explaining the situation and we will figure out the best way to make it right.
creating an account
HONEYCUT® stores your personal information, allowing you to checkout even faster, track orders, receive special #honeycutcrew offers.
To sign in, create a password, and shop HONEYCUT®, you must have a valid email address. Enter your email address and a password along with the rest of the submission form to sign up for an account. Creating a password means you’ll enjoy faster and easier shopping. To keep your personal information secure, do not use a password that can be easily guessed such as your username or your real name.
All prices shown are in U.S. dollars.
HONEYCUT® accepts the following payment methods:
HONEYCUT® Gift Certificates
- All credit cards will be charged prior to shipping.
- If we are unable to process your credit card, please check to ensure you entered all information correctly including the correct card number and expiration date.
- The billing name and address you entered must match your credit card statement exactly.
- We are so sorry, but we cannot accept checks, cash, or credit vouchers for your HONEYCUT® online purchase.
We want you to be completely happy with your new purchase. If you don’t love it, send it back, it’s as sweet-as-honey! We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for exchange or for a full refund within 30 days of purchase.
Exchanges are available as follows:
If you paid for shipping for the order you are exchanging, you can exchange 1x free of charge on your. If your initial order qualified for free shipping, additional, but minimal, shipping charges will be incurred and charged to the Credit card provided on your form.
DOMESTIC EXCHANGES & RETURNS
- To initiate a domestic return, download the return/exchange form by clicking HERE.
- Fill out all info and include the form with your item for exchange or return. Your order number is a 5-DIGIT NUMBER and can be found listed as Job # in the upper right hand corner of your packing slip or web order confirmation.
- Ship using your preferred method. HONEYCUT is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number.
- Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued.
Exchanges can only be facilitated if the product shows available on our website. Inventory is constantly changing. If you are unsure as to whether or not your product will be available when you return we suggest to purchase it and just send your other item back for refund. We will refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. Only items purchased via honeycutofficial.com will be returned or exchanged. Please note: honeycutofficial.com does not accept returns for dealer or local dance shop purchases.
- All processes for international returns/exchanges are identical to our domestic returns/exchanges policy, except for shipping.
- You will need to fill in your credit card info on your exchange form as we do not allow for exchanges in our international shipping charges.
- Please allow 2-4 days for us to process your request after it has been received.
For refunds, we’ll refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties or additional fees that may have applied to your order) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. If you need additional assistance with your international return, please contact firstname.lastname@example.org
ADDRESS AND HOURS:
SEND US AN E-MAIL : We are here for any questions you may have. Write us at: email@example.com
CALL US: 949.478.1960