Honeycut

fresh from the golden state

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Customer Service // Returns // FAQ

Call us Write us Returns
phone 063-512-1 phone
949-478-1960   info@honeycutofficial.com  returns form

We want to be known for having the “SWEETEST” Customer Service around!

On this page you’ll find all the info you need to be completely satisfied with your HONEYCUT® product.

  • The quickest way to get an answer, is via email, as we are often buzzing around The Hive all hours, day or night!
  • You can also reach us at : (949)478-1960 PACIFIC TIME 10:00 a.m. – 4:00 p.m.
  • You can call anytime and leave a message. We will get back to you the next business day.
  • Looking for colors that match or “what goes with that”? Have a question about fit or function? Need to coordinate costumes, uniforms or group dances? Call us at (949)478-1960 or email us, we’re here and love to help!

 

quality philosophy – We want you to be SWEET on us!

If something’s not working for you, let us know why. That’s how we’ll continue to make better product for you to dance in. Should you have a malfunction with any of our products, please send us an email or call explaining the situation and we will figure out the best way to make it right.

creating an account

HONEYCUT® stores your personal information, allowing you to checkout even faster, track orders, receive special #honeycutcrew offers.

To sign in, create a password, and shop HONEYCUT®, you must have a valid email address. Enter your email address and a password along with the rest of the submission form to sign up for an account. Creating a password means you’ll enjoy faster and easier shopping. To keep your personal information secure, do not use a password that can be easily guessed such as your username or your real name.

currency

All prices shown are in U.S. dollars.

 

payment methods

HONEYCUT® accepts the following payment methods:

Visa

MasterCard

American Express

Pay Pal

HONEYCUT® Gift Certificates

  • All credit cards will be charged prior to shipping.
  • If we are unable to process your credit card, please check to ensure you entered all information correctly including the correct card number and expiration date.
  • The billing name and address you entered must match your credit card statement exactly.
  • We are so sorry, but we cannot accept checks, cash, or credit vouchers for your HONEYCUT® online purchase. 

return policy

We want you to be completely happy with your new purchase. If you don’t love it, send it back, it’s as sweet-as-honey! We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for exchange or for a full refund within 30 days of purchase.

Exchanges are available as follows:
If you paid for shipping for the order you are exchanging, you can exchange 1x free of charge on your.  If your initial order qualified for free shipping,  additional, but minimal, shipping charges will be incurred and charged to the Credit card provided on your form.

DOMESTIC EXCHANGES & RETURNS

  1. To initiate a domestic return, download the return/exchange form by clicking HERE.
  2. Fill out all info and include the form with your item for exchange or return. Your order number is a 5-DIGIT NUMBER and can be found listed as Job # in the upper right hand corner of your packing slip or web order confirmation.
  3. Ship using your preferred method. HONEYCUT  is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number.
  4. Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued.

Exchanges can only be facilitated if the product shows available on our website. Inventory is constantly changing. If you are unsure as to whether or not your product will be available when you return we suggest to purchase it and just send your other item back for refund. We will refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. Only items purchased via honeycutofficial.com will be returned or exchanged. Please note: honeycutofficial.com does not accept returns for dealer or local dance shop purchases.

INTERNATIONAL RETURNS

  1. All processes for international returns/exchanges are identical to our domestic returns/exchanges policy, except for shipping.
  2. You will need to fill in your credit card info on your exchange form as we do not allow for exchanges in our international shipping charges.
  3. Please allow 2-4 days for us to process your request after it has been received.

For refunds, we’ll refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties or additional fees that may have applied to your order) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. If you need additional assistance with your international return, please contact info@honeycutofficial.com

ADDRESS AND HOURS:

THE HIVE
(COMPANY HEADQUARTERS)
COSTA MESA, CA
Mon-Fri 9:30AM – 4:00PM
Sat-Sun CLOSED
 *Please note we are not open on holidays or weekends.

SEND US AN E-MAIL : We are here for any questions you may have. Write us at: info@honeycutofficial.com

CALL US:  949.478.1960

SIZE CHART

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♥︎ 100% SWEATSHOP FREE + ECO-mindset

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Copyright © 2021 Honeycut · site created and managed by The Creative Arcade

100% SWEATSHOP FREE + ECO-mindset

SOCIAL & ENVIRONMENTAL RESPONSIBILITY ARE OUR MANTRA AND OUR MISSION.

HONEYCUT stands for those who cannot stand for themselves.

Our apparel is the fuel to help spur on more girls to dance with more confidence.
It is also our platform to set a tone for you look up to and by which to become inspired.
Our #savethebees program allows our customers to join in our quest to help save this
dying population. Our donation program at check out, as matched by the company,
has produced thousands of dollars in donations to the Honeybee Conservancy.
We’ve always been 100% sweatshop free. Wherever our products are made, all over the globe,
we are providing jobs in a fair and clean environment. We visit our factories regularly
to ensure their conditions and strive to uphold the highest factory & workplace standards.
We purchase our raw materials from reputable suppliers and look for eco friendly
raw material opportunities wherever possible.
At home in the HIVE, our headquarters are primarily cooled by the ocean breeze
and primarily lit by the California sunshine. We ship your purchases in recycled bags
that are specifically designed to be re-used and we are committed to a warehouse
recycling program that dramatically reduces our daily waste. At the end of the day,
we deliver your packages to our shippers in electric vehicles.
We live here too and want to keep dancing on this Earth for many years to come.

Thanks for being part of our mission.