Customer Service // Returns // FAQ

Call us		Write us
949-478-1960		info@honeycutofficial.com

We want to be known for having the “SWEETEST” Customer Service around!

On this page you’ll find all the info you need to be completely satisfied with your HONEYCUT™ product.

• The quickest way to get an answer, is via email, as we are often buzzing around The Hive all hours, day or night!
• You can also reach us at : (949)478-1960 PACIFIC TIME 10:00 a.m. – 4:00 p.m.
• You can call anytime and leave a message. We will get back to you the next business day.
• Looking for colors that match or “what goes with that”? Have a question about fit or function? Need to coordinate costumes, uniforms or group dances? Call us at (949)478-1960 or email us, we’re here and love to help!

 

quality philosophy – We want you to be SWEET on us!

If something’s not working for you, let us know why. That’s how we’ll continue to make better product for you to dance in. Should you have a malfunction with any of our products, please send us an email or call explaining the situation and we will figure out the best way to make it right.

 

creating an account

HONEYCUT™ stores your personal information, allowing you to checkout even faster, track orders, receive special #honeycutcrew offers.

To sign in, create a password, and shop HONEYCUT™, you must have a valid email address. Enter your email address and a password along with the rest of the submission form to sign up for an account. Creating a password means you’ll enjoy faster and easier shopping. To keep your personal information secure, do not use a password that can be easily guessed such as your username or your real name.

currency

All prices shown are in U.S. dollars.

 

payment methods

HONEYCUT™ accepts the following payment methods:

Visa

MasterCard

American Express

Pay Pal

HONEYCUT Gift Certificates

• All credit cards will be charged prior to shipping.
• If we are unable to process your credit card, please check to ensure you entered all information correctly including the correct card number and expiration date.
• The billing name and address you entered must match your credit card statement exactly.
• We are so sorry, but we cannot accept checks, cash, or credit vouchers for your HONEYCUT™ online purchase. 

return policy : Online & Telephone Purchases Return Policy

This return and exchange policy applies to products purchased from HONEYCUT™ online at honeycutofficial.com, or other official HONEYCUT™ sponsored platforms including HONEYCUT™ stores on EBAY, Etsy or Instagram. HONEYCUT™, provides refunds or exchanges for purchases made through HONEYCUT™ official e-commerce sites.

 

Pursuant to the terms set forth below, HONEYCUT™ will provide refunds or exchanges to customers who return products unworn and unwashed, in their original condition and packaging, with tags still attached.

 

We want you to get the right size and fit of your HONEYCUT™ product.

In that spirit, we will take and make free returns/exchanges* on HONEYCUT™ official e-commerce purchases for up to 5 days, within the contiguous U.S., on any of our product that has not been worn and has the original tags still attached.

• Our extended return policy goes for up to 30 days, but after that free 5 day period, customer pays the return/exchange shipping costs.
• E-commerce purchases cannot be returned or exchanged via HONEYCUT™ authorized dealer locations.

DOWNLOAD A PRINTABLE RETURN/EXCHANGE FORM

* Within contiguous US only. Not valid with any other offer or sale items.

 

did we ship the wrong items, size, color?

did you receive damaged or defective goods in your shipment?

• If we shipped you the wrong item, please contact our Customer Service Department immediately @ (949)478-1960 PACIFIC TIME 10:00 a.m. – 4:00 p.m. so that we may assist you with the return shipping process.
• Before you call, please have your order number available. Please be prepared with a detailed description of the issue.

 

return exceptions

• Soiled, worn, damaged or laundered items (including items with deodorant stains or dryer freshened items) MAY NOT be returned and WILL NOT be accepted.
• All Shipping & Handling fees are non-refundable, unless an item is within the 5 day window, damaged or defective.
• All headwear, hat and headband sales are final. No refunds or exchanges will be accepted.
• All Clearance item sales are final.
• No refunds on Clearance items. Exchanges for the same item in a different size is permitted but customer is responsible for all shipping costs.
• Refunds will be issued in the original form of payment only.
• Returns require 2-7 business days to process.
• If your item requires an RMA, RMA’s expire within 10 days of issuance.
• Merchandise must be postmarked within 10 days of RMA to receive credit
• Orders requesting a full or partial refund must be requested within 10 days of shipment.
• After 10 days, items may only be exchanged for another product or merchandise credit. 

how to return or exchange an item

1. With the tags still attached within 10 days from the ship date of an online purchase at HONEYCUT™ official e-commerce platforms, please repackage in same eco-envelope. Please include return form, filled out with your return/exchange.
2. Before you securely seal your return, please write original order number on the outside of return package.
3. Shipping process

• If you are within the 10 day window, please return using the provided method.
• If you are past the 10th day of free returns/exchanges, please use a courier who provides

package tracking and basic insurance coverage.

• All return shipping charges must be prepaid under one of the above parameters. No C.O.D. deliveries will be accepted.
• Retain the return tracking number for your records HONEYCUT™ will not be held liable for lost inbound packages.

 

HONEYCUT™

The Hive

Attn: RETURNS/EXCHANGES

2 Hampshire Court

Suite 200

Newport Beach, CA 92660

 

our process

We will turn around your return/exchange as fast as possible.

• Once your return/exchange is approved and received by HONEYCUT™ , our standard time frame is 2-4 business days from our receipt of return/exchange. (It might take a little longer if you do not follow all return instructions).
• Customers will be notified via email when the exchange has been processed and the updated items have shipped.
• Merchandise issued from a credit may not be returned for a refund. Customer may be responsible for shipping charges if it is deemed to be out of the 5 day timeframe.

 

tax policy By law HONEYCUT™ online sales collects California sales tax %.

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